KARL STORZ understands that operationally ready equipment is important to you and your practice. stayREADY is a program that provides preventive maintenance evaluations of KARL STORZ endoscopic equipment to maintain optimal performance, providing you peace of mind.
Our Field Service Specialists (formerly known as Field Service Technicians) provide stayREADY evaluations, facilitate E-Class® exchanges and repairs, and provide educational support for KARL STORZ equipment. Let a PROTECTION1® FSS help meet your service needs.
Contact your KARL STORZ representative to request a stayREADY preventive maintenance evaluation, or email stayready@karlstorz.com.
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Our stayREADY® program provides preventive maintenance evaluations of KARL STORZ equipment to maintain optimal performance, providing you peace of mind.
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FSS (Field Service Specialists)
Our Field Service Specialists offer solutions for on-site support, equipment maintenance and long-term asset management.
KARL STORZ understands that operationally-ready equipment is important to you and your practice. The stayREADY® program provides preventive maintenance evaluations of KARL STORZ endoscopic equipment to maintain optimal performance, providing you peace of mind. Our Field Service Specialists provide stayREADY® evaluations, facilitate service transactions, and provide educational support. Contact your KARL STORZ representative to request a stayREADY® evaluation, or emailstayready@karlstorz.com.
FIELD SERVICE PROGRAMS
An On-site Endoscopic Specialist (OES) is a certified, dedicated KARL STORZ representative located in your facility full-time, providing immediate support in the OR and SPD. The OES protects your equipment by providing daily equipment maintenance, expert troubleshooting, and problem prevention.
ON-SITE ENDOSCOPIC SPECIALISTS
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On-Site Endoscopic Specialist (OES)
Dedicated KARL STORZ resource located at your facility full time, providing daily OR and SPD support.
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Discover the story of an OES who tirelessly ensures smooth operations and MIS procedures at a leading medical center. Hear about his day in the life of the OES role and how he has successfully addressed various challenges for the facility he supports.
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With KARL STORZ experts on-site at your facility, we support you as you ensure patient safety and compliance, we help you save time and money, and we allow you to do what you do best — focus on patient care.
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An all-in-one solution where we partner with you to provide comprehensive insights and reliable support for any MIS procedure and all MIS equipment, including non-KARL STORZ equipment.
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Watch how the Full-Service OES program can provide you with expert service and meaningful data to help streamline operations, lower repair frequency, and increase overall satisfaction.
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On-Site Endoscopic Specialist (OES)
Ensure patient safety and compliance with the support of full-time subject matter experts. The OES provides immediate KARL STORZ support with daily equipment management – leverage our team to lift yours
KARL STORZ service agreements are designed to provide full-service coverage and support for the length of the contract term. They provide certainty and predictability, allowing the focus to remain on patient care and outcomes. KARL STORZ can develop a customized plan that is tailored to protect your equipment investment and address your specific needs.
SERVICE AGREEMENTS
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Comprehensive Service Agreement (CSA)
CSAs provide service on any damage of the covered equipment during the term of the contract; the products and facilities covered are customizable.
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Enjoy the convenience of a single agreement to cover your flexible scopes and other equipment, and experience unlimited service coverage throughout the contract term.
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Take advantage of unlimited repairs for Video equipment at significantly lower costs, plus all the benefits of a service agreement including peace of mind, predictable repair spend, and administrative ease.
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Secure your CLICKLINE laparoscopy instruments and your budget. Get the protection you need and the peace of mind you deserve with fast and affordable instrument replacements.
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Watch to learn more about the CLICKPack service program, which allows you to protect your CLICKLINE laparoscopy instruments at unbeatable pricing and get brand-new instrument replacements at your fingertips!
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Service Options for ENT Flexible Endoscopes
Lower your flexible endoscope total cost of ownership by controlling service costs, retaining equipment quality, and reducing downtime with a KARL STORZservice agreement. Protect the superior visualization and precision of your flexible video rhino-lary..
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Do you need a refresh of your rigid telescope inventory, but have limited capital? Our Rigid Scope Purchase Program (RSPP) allows you to purchase discounted rigid telescopes combined with 3 years of comprehensive service coverage.
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FLEXPack for Urology Fiber & Video Flexible Endoscopes
Provides a fixed number of replacements at a discounted rate on any damage of the covered equipment during a 1- to 3-year term.
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FLEXPack for Reusable Flexible Intubation Video Endoscopes
It’s hard to imagine airway management without the FIVE series reusable videoendoscopes—and with a FLEXPack service contract, you can replace damaged scopes at a significant discount.
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FLEXPack for C-MAC Video Laryngoscope Blades
Provides a fixed number of replacements at a discounted rate on any damage of the covered equipment during a 1- to 3-year term.
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Finance new KARL STORZ flexible video endoscopes and experience the cost-savings of our FLEXPack service coverage over a 3-year term.
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FLEXPack Service for FIVE Endoscopes
Get the best of both worlds: FIVE S single-use scopes for routine cases, and FIVE reusable scopes for complicated cases—covered by a FLEXPack service contract to mitigate the risk of damage.
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Watch to learn more about our Rigid Scope Purchase Program, which allows you to choose from a wide variety of discounted rigid telescopes combined with service coverage.
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Watch to learn more about the FLEXPack Service Program, which allows you to save money on your flexible endoscope service transactions.
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Availability, Reliability, and Efficiency
ProMISe1 is an all-in-one solution where we partner with you to provide comprehensive insights and reliable support for any MIS procedure and all MIS equipment, including non-KARL STORZ equipment.
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Watch how the ProMISe1 program can provide you with expert service and meaningful data to help streamline operations, lower repair frequency, and increase overall satisfaction.
Through the PROTECTION1® Academy of Clinical Education (ACE) program, hospital staff can receive education on critical topics and earn accredited continuing education units (CEU). Adequate and ongoing training of staff through the program can influence the key aspects of controlling and lowering the total cost of ownership of reusable surgical technology, such as reduction of downtime, retention of initial equipment quality, and the containment of repair costs. You may click on a training below and watch the full presentation to earn your CEUs – a certificate of completion will be emailed to you after completing the course.
ACCREDITED EDUCATION
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ACE Training - Challenges Affecting SPD
In this course, you will learn to about the core responsibilities of the SPD staff and their pivotal role in maintaining aseptic conditions for medical instruments, why sterile processing is an essential and critical service within the ...
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Academy of Clinical Education Online Modules
Accredited education provided by KARL STORZ through online modules on topics such as device care and handling, reprocessing, emerging technologies and service solutions.
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ACE Training - Pediatric Rigid Bronchoscopy
In this course, you will learn to identify the components of a pediatric rigid bronchoscopy system, understand the assembly steps of a pediatric rigid bronchoscope set, and understand the proper care, handling, and sterilization of optical forceps.
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ACE Training - Adult Rigid Bronchoscopy
In this course, you will learn to identify the components of an adult rigid bronchoscopy system, understand the assembly steps of an adult rigid bronchoscope set, and understand the proper care, handling, and sterilization of optical forceps.
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ACE Training - Introduction to the Operating Room
In this course, you will learn about the surgical team - who they are and what they do. You also will learn to navigate through the O.R., understand the Sterile Field and its importance, and identify operating room hazards.
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ACE Training - No-Wrap Sterilization Containers
In this course, you will learn about the current state regarding the concerns of healthcare facilities, the challenges with blue-wrap trays, and the benefits of no-wrap containers with cases studies included.
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ACE Training - Care and Handling of CLICKLINE Instrumentation
In this course, you will learn about the CLICKline Instrumentation anatomy, proper care and handling techniques, common causes of damage, and correct decontamination and disinfection procedures.
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ACE Training - Care, Handling, & Reprocessing of Rigid Endoscopes
The endoscope is the most critical part of the imaging chain. In this course, you will follow a rigid endoscope throughout its cycle of use, learn best practices, and uncover some common mistakes to avoid when caring for these important medical devices.
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ACE Training - Care, Handling, & Reprocessing of Flexible Endoscopes
The endoscope is the most critical part of the imaging chain. In this course, you will follow a flexible endoscope throughout its cycle of use, learn best practices, and uncover some common mistakes to avoid when caring for these important medical devices.
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ACE (Academy of Clinical Education)
Accredited education provided by KARL STORZ employees on topics such as device care and handling, reprocessing, emerging technologies and service solutions.
CLEANING & REPROCESSING DOCUMENTS
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Adult Rigid Bronchoscopy Container System
The KSZ-27717D Container System is specially designed to protect your Adult Rigid Bronchoscopy Instrument Sets during transport, reprocessing, and storage.
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The KSZ-39301HCTS Sterilization Container System is designed to house your KARL STORZ camera heads through transport, sterilization, and storage.
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Our KSZ-39301CMAC Container System is specially designed to protect two C-MAC® blades during transport, reprocessing and storage.
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EM Navigation Instrument Set Container System
Our KSZ-27717DS Container System is specially designed to protect your laparoscopic instruments during transport, reprocessing and storage.
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Extra Large Laparoscopic Container System
Our KSZ-27717D Container System is specially designed to protect your laparoscopic instruments during transport, reprocessing and storage.
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FESS Instrument Set Container System
Our KSZ-39312FESS Container System is specially designed to protect your FESS instruments during transport, reprocessing and storage.
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Flexible Scope Container Systems
Our Flexible Scope Container Systems are specially designed to protect your flexible scopes during transport, reprocessing and storage.
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The KARL STORZ KSZ-39312C container is now approved to house hysteroscopic instruments and rigid telescopes.
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Our KSZ-39312M Container System is specially designed to protect your Minimally Invasive PCNL (MIP) equipment system during transport, reprocessing and storage.
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Ortho SilCut® & SilGrasp® Container
Our KSZ-39312FESS container is now approved to protect Ortho SilCut®/SilGrasp® instruments.
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Our KSZ-39312J Container System is specially designed to protect your Percutaneous Nephrolithotomy (PCNL) system during transport, reprocessing and storage.
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Resection Set Container System
Our KSZ-39312D Container System is specially designed to protect both urology and gynecology resection instrument sets during transport, reprocessing, and storage.
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Rigid Telescope Container Systems
Our Rigid Telescope Container Systems are specially designed to protect your rigid scope inventory during transport, reprocessing, and storage.
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Semi-Rigid Ureteroscope Container Systems
Our KSZ-39301SR and KSZ-39301SP Container Systems are specially designed to protect your semi-rigid ureteroscopes during transport, reprocessing, and storage.
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Standard Size Laparoscopic Container System
Our KSZ-27717DS Container System is specially designed to protect your laparoscopic instruments during transport, reprocessing and storage.
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The KSZ-39301TS Video Endoscope Sterilization Container System is specially designed to protect your TIPCAM® 3D heads during transport, reprocessing, and storage.
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Video Mediastinoscopy Set Container System
Our KSZ-39312VMS Container System is specially designed to protect your video mediastinoscopy instrument sets during transport, sterilization, and storage.
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Cleaning Brushes For Flexible Endoscopes
Designed for effective and efficient cleaning, our single-use brushes ensure compliance with product IFUs and help maintain the integrity and precision of our flexible endoscopes.
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Cleaning Brushes for Sialendoscopes
Don’t Trust Your Sialendoscopes with Anything Less Designed for effective and efficient cleaning, our single-use brushes ensure compliance with product IFUs and help maintain the integrity and precision of our endoscopes.
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Containing The Costs And Waste Associated With Camera Head Sterilization
To demonstrate the cost avoidance across multiple cost areas at NorthShore University HealthSystem after converting to the KARL STORZ sterilization container system.
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The Case for Closed Containers Over Blue Wrap
See how this medical center went green, improved efficiencies and saved thousands of dollars.
CLEANING & REPROCESSING VIDEOS
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No-Wrap Sterilization Container
KARL STORZ no-wrap sterilization containers provide significant cost-savings, enhanced productivity, and waste reduction as compared with blue-wrap sterilization trays. Protect the environment, and cut costs, too!
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Assembly Guide - Adult Bronchoscopy Instrument Set
Learn how KARL STORZ Adult Bronchoscopy instrumentation is assembled in our KSZ-27717D Sterilization Container
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Assembly Guide - Extended Length Laparoscopic Instrument Set
Learn how KARL STORZ Laparoscopic instrumentation is assembled in our KSZ-27717D Sterilization Container
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Assembly Guide - FESS Instrument Set
Learn how KARL STORZ FESS Sinus instrumentation is assembled in our KSZ-39312FESS Sterilization Container
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Assembly Guide - PCNL Scope and Instrument Set
Learn how KARL STORZ PCNL instrumentation is assembled in our KSZ-39312J Sterilization Container
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Assembly Guide - Pediatric Bronchoscopy Instrument Set
Learn how KARL STORZ Pediatric Bronchoscopy instrumentation is assembled in our KSZ-39316F Sterilization Container
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Assembly Guide - Standard Length Laparoscopic Instrument Set
Learn how KARL STORZ Laparoscopic instrumentation is assembled in our KSZ-27717DS Sterilization Container
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Assembly Guide - Urology Resection Instrument Set
Learn how KARL STORZ Urology Resection instrumentation is assembled in our KSZ-39312D Sterilization Container
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Assembly Guide - Video Mediastinoscopy Instrument Set
Learn how KARL STORZ Mediastinoscopy instrumentation is assembled in our KSZ-39312VMS Sterilization Container
The products described in the videos, images, and documents on this site have been approved authorized by the company for use in the United States only. The materials on this site are provided exclusively as an educational service for medical professionals and do not necessarily reflect the views of KARL STORZ United States. The decision to apply any of the information on this site is at the sole discretion and choice of qualified medical personnel, who are advised to verify the applicability and the suitability for any particular situation. KARL STORZ cannot be held is not responsible for the misuse of any information on this site.
